Founded in 2006, Group is a UK-based credit controller, recoveries management, and business process outsourcing company operating in the B2C markets together in both Glasgow and also Stratford-upon-Avon. Its focus is on recognizing its clients' requirements and delivering innovative solutions which help build success both for them and for their clients.
Widely considered a leader in regards to creation and the usage of new technologies has established itself as a market leader whilst maintaining its independence from bigger less nimble competitors. Considering that the businesses launch back into 2008 and its group have won lots of high profile industry awards including, Best use of technology for its self service client portal WeWantToSayYes.co.uk and in 2016 for its own voice recognition dialler platform, in addition to being recognised for advanced use of technology is to date the sole DCA to have won both ideal customer and best commercial DCA.
When you work with nothing is taken for granted, we all take the time to get to understand you and your clients, the plan we devise for you is specific to your business needs and evolves along with our venture.
Customer focussed, has worked with the impression that irrespective of the current situation a client finds themselves dealing with, so that they may be and will always remain a valued customer of their clients, this ethos ensures that works with its clients across a variety of debt types and age. In addition to working with customers on overdue arrears and aged debt balances also works with lots of customers at very early stage arrears, often at a white tag capacity carrying and representing the name of some of the UK's biggest titles.
Investing in our customers, we're a professional services business focusing on a very substantial set of criteria which are regulated by the Financial Conduct Authority, and also as part of the highly recognized Credit Services Association we are dedicated to ensuring that all our people work to the highest of standards. Training and Development play a key part in the lives of all employees at all levels, Coaching doesn't end once induction is finished but is ever present throughout the working environment.
Quality assurance plays an integral role in all that we do ; QA touches all parts of our business enterprise and is coated Illinois Attorney General - Debt Collection with our three line of defence and backed up via our own internal audit group and different you can try here compliance capabilities.
Groups senior management team consists of some of the most experienced and well recognized professionals in the market, with over a 150 years joint experience in the realm of financials.